Dear Customer,
You can return or exchange your newly purchased product within 14 days if purchased from the website only if it is unused and in its original condition, with the original invoice / electronic and according to the following terms and conditions:

Product Condition / The product is with the original packing, sealed and unopened.
Return & Exchange Policy / Return and Exchange is accepted for all products (Except for the excluded products)

Product Condition : The product is not working due to manufacturing defect.
Return & Exchange Policy :
- Return and Exchange is accepted for all products.
- The original box, Information booklet and all other accessories must be returned too, in addition to any other gifts, gift cards or any other offers that might have been included with the purchased product.

Product Condition / The product’s original box was opened, and the original seal was removed, but the product is still unused.
Return & Exchange Policy
- The return or exchange of the product is accepted after deducting 30% of its value.
- The original box (without any damage), Information booklet and all other accessories must be returned too, in addition to any other gifts, gift cards or any other offers that might have been included with the purchased product.

Payment Refund Duration and Method:
- Paid amounts will be refunded with the same original payment method.
- Credit Card refunds might take 7 to 14 working days to be processed according to the customer’s bank

Excluded Products:
We apologize that we will not return or exchange the products utterly for the below cases only:
- The product has been used
- The product has been installed
- The products that are broken down or defective due to misusage (E.g. fracture, scratching, misuse, etc.), and will be
determined based on the product check that will take place by Dozaw team
- All Safety Products
- Smart Cards and Vouchers
- Dozaw Service that include Software or Codes for Machines

General Terms:
- Products purchased by Installment program cannot be returned, they can be only exchanged with other products of the
same value or higher
- For the bundle offers or products purchased during clearance, the customer must return the full set, not partially, with
considering that the products must be in their original condition.
- Customer will be charged for 100 SR for delivery fees in case of returning a product that was received through home
delivery, unless the product had a manufacturing defect based on the technical report by Dozaw team.
- In case if the included gifts are used, we apologize that we will not return or exchange the product